Frequently Asked Questions
Frequently Asked Questions
What services does Capstone Physical Therapy and Fitness offer?
We offer a range of services, including physical therapy, sports rehabilitation, injury prevention, fitness classes, and personal training. Our team of experienced therapists and trainers work together to provide comprehensive care for our clients.
What qualifications does a physical therapist have?
Physical therapists are currently required to obtain an advanced degree from an accredited physical therapy program. After graduation, they must pass a State board exam to become licensed to practice. Some therapists may obtain advanced certification in a particular area of practice or specific treatment techniques.
How do I choose a physical therapist?
Therapists have various levels of experience and specialty areas. It’s important to learn more about your therapist to ensure he/she is the best therapist to treat your condition. You have a choice where you go for physical therapy, even if your physician is affiliated with a hospital system.
How do I schedule an appointment?
You can schedule an appointment by calling our office at (215) 677-1149 or by visiting our website and filling out our appointment request form.
Do you accept insurance?
Yes, we accept most major insurance plans. Please contact our office with your insurance information to verify coverage and discuss any copayments or deductibles.
What should I expect during my first appointment?
During your initial evaluation, your physical therapist will discuss your medical history, assess your current condition, and create a personalized treatment plan to address your specific needs and goals.
What should I wear to my appointment?
Please wear comfortable, loose-fitting clothing that allows for ease of movement, as well as athletic shoes. Your therapist may need to access the area being treated, so clothing that allows for this is preferred.
Getting Started
Do I need a doctor's referral to start physical therapy?
In many cases, no. Pennsylvania Direct Access can allow eligible patients to begin physical therapy without first seeing a physician. Some insurance plans may still require a referral for coverage, so please verify your benefits before treatment.
What should I bring to my first appointment?
Bring a photo ID, your insurance card, any relevant medical records or imaging, a current medication list, and a referral or prescription if your insurance plan requires one.
INSURANCE & PAYMENT
How do I verify my physical therapy benefits?
Call Capstone at (215) 677-1149 with your insurance information. The team can help you verify coverage and explain the benefit information available before treatment begins.
Will I have a copay or deductible?
Your out-of-pocket cost depends on your insurance plan. A copay, coinsurance, or deductible may apply. Please confirm your benefits with Capstone and your insurance company.
Does my insurance require a referral?
Some plans do. Direct Access and insurance coverage are separate, so your plan may require a referral or authorization even when you can legally begin physical therapy without one.
What happens if my insurance limits the number of physical therapy visits?
If your plan has visit limits or authorization requirements, Capstone can help you understand the available benefit information. Your therapist can also discuss treatment priorities and next steps based on your needs and coverage.
DIRECT ACCESS
What is direct access physical therapy?
Direct Access allows eligible patients to see a qualified physical therapist without first obtaining a physician referral, subject to Pennsylvania rules and the requirements of the patient's insurance plan.
Can I see a physical therapist without seeing a doctor first?
In many cases, yes. Pennsylvania Direct Access may allow you to begin physical therapy without first seeing a physician. Insurance requirements can differ, so verify your specific plan before starting.
Is direct access the same as insurance coverage?
No. Direct Access relates to whether you may begin physical therapy without a physician referral. Your insurance plan separately determines what it covers and whether a referral or authorization is required.
How long will my appointment last?
Initial evaluations typically last around 60 minutes, while follow-up appointments are usually 60 minutes. The duration of your appointment may vary depending on your specific treatment plan and needs.
How many appointments will I need?
The number of appointments needed varies for each individual and is based on factors such as the severity of your condition, your personal goals, and your response to treatment. Your therapist will discuss your estimated treatment timeline during your initial evaluation.
What is the cancellation policy?
We require a 24-hour notice for appointment cancellations or rescheduling. If you fail to provide 24-hour notice, you may be charged a cancellation fee.
TREATMENT
How often will I need physical therapy?
Your visit frequency depends on your condition, goals, insurance requirements, and how you respond to treatment. Your therapist will recommend an appropriate schedule after your evaluation.
How long will I need physical therapy?
The overall length of care varies depending on your diagnosis, severity, how long the problem has been present, and how you respond to treatment. Your therapist will discuss an estimated timeline with you.
Will I receive exercises to do at home?
Yes, when appropriate. Your therapist may give you a home exercise program to support your in-clinic treatment, reinforce progress, and help you work toward your goals between visits.
What happens if my symptoms change during treatment?
Tell your therapist about any new, worsening, or changing symptoms. Your therapist can reassess your condition, modify your treatment plan, and recommend additional medical follow-up when appropriate.
LOCATIONS
Where are Capstone Physical Therapy & Fitness's offices?
Capstone has offices in Philadelphia, Southampton, and Morrisville, Pennsylvania. Visit the Locations page for addresses, directions, and location-specific information.
How do I choose which Capstone location to visit?
Choose the office that is most convenient for your home, work, schedule, and treatment needs. If you are unsure which location is best, call (215) 677-1149 and the team can help direct you.
Capstone is the best. It’s like having a personal therapist. Best evaluation I ever had. Very dedicated to improve your situation. They listen and custom fit the exercises.
Mary Anne Wylie Patient